FAQs
How Do I Change My Shipping Address?
If you need to change or update your shipping address:
- Contact Jane Support at support@nerdncool.com as soon as possible.
- Please be aware that if your order is already being processed or has shipped, redirecting the package may not be possible.
- In such cases, we recommend reaching out directly to the carrier (e.g., USPS, UPS) to inquire about re-routing the package.
Do You Ship Internationally?
Currently, we are unable to ship internationally. However, we are actively working on expanding our services to include international shipping options in the future.
Do You Offer Expedited Shipping?
At this time, we do not offer expedited shipping options. However, if you need an item sooner, please contact us at support@nerdncool.com. We'll reach out to the seller on your behalf to see if they can accommodate your request
Can I Choose a Different Shipping Method?
Since the shipping method is set by the seller of the product, we're unable to switch to a specific carrier or offer a different shipping method at this time.
What Payment Methods Do You Accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through Stripe Link, Google Pay, and Apple Pay for your convenience.
When Will I Be Charged for My Order?
Your payment method will be charged at the time of purchase to secure your items from the seller.
Is My Payment Information Secure?
Yes, we use industry-standard encryption protocols to ensure that your payment information is safe and secure.
How Do I Know If an Item Is In Stock?
All items displayed on Nerdncool.com are in stock unless marked otherwise. Inventory is managed by our sellers and updated regularly to reflect current availability.
Are the Products on Nerdncool.com Authentic?
Yes, all products sold on Nerdncool.com are authentic and sourced directly from our trusted sellers. We work closely with them to ensure the quality and authenticity of every item.
Can I Get More Information About a Product?
Absolutely! If you need additional details about a product, please contact us at support@nerdncool.com, and we'll help you get the information you need.
What Is Return and Exchange Policy?
For the latest information about our Return and Exchange Policy, please refer to our Return Policy for detailed information.
I'm Having Trouble Accessing the Website. What Should I Do?
If you're experiencing technical issues please contact us at support@nerdncool.com.
How Do I Unsubscribe From Promotional Emails?
To unsubscribe, click the Unsubscribe link at the bottom of any promotional email.
How Can I Contact Customer Support?
We're here to help! You can reach us at:
- Email: support@nerdncool.com
- Customer Support Hours: Monday to Friday, 9 AM - 5 PM EST
We hope this FAQ has been helpful! If you have any other questions or need further assistance, please don't hesitate to reach out to us at support@nerdncool.com
Thank you for choosing NerdnCool.com. Happy shopping!